_FREQUENTLY ASKED QUESTIONS

What designs do you offer?

→  The answer is... anything you want! We offer designs we have already made but you can also request something completely different and personal, as well as modify those pre-made designs. If you want something thats posted on our socials as a special request, we can replicate that design for you as desired. You can also send us a picture of custom sneakers you've seen on social media or Pinterest and we will adjust the design for it to be as close as possible to the ones you want.​

Will the design come off or fade?

Through trial and error, we have found the best paints and processes to ensure that your custom piece will be durable. We only use specific sneaker and fabric paints which guarantee your designs will last - they will not peel, chip, flake or fade. Additionally, we apply a primer on the surface before painting the design, and a transparent finisher afterwards for full coverage protection.

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Are the products waterproof? Can I wash the clothing/shoes?

→  Yes, we use waterproof paints which will make the products resistant to rain, with an additional transparent layer for extra protection. To clean them, never put the product in the washing machine, as it is too aggressive for the paint. Handle the item with care by hand-washing with cold water and soft soap, never scrubbing on the painted areas. This way, the design will stay as fresh as new for a long time.

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Do I need to send my jacket/sneakers or will you provide them with the design?

→  The answer is, either! You can send us your favourite jacket/sneakers to get customized or we can provide it for you. You can also request a specific brand/model and we will buy it + customize and send it to you.

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Which brands do you use for your custom products?

→  We aim to make our custom clothing affordable for everyone, so we offer the possibility of using any price range for the base product, under request.

For sneakers, we order them from the official store (Nike, Adidas etc) and in case there is a almost similar dupe more affordable (like in Converse) we offer it directly in product options. Of course, affordable brands such as Primark or even a local shoe shops can be used, same as high end brands - just contact us to make the request.

For jackets, we use mid-priced items from shops such as Zara or H&M. You can also request another high end brand such as Levi's for denim or any other, same if you would like a real leather jacket (we use faux leather as a standard). Just send us an email making a special request for changing the base for your creation.

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How long will it take to receive my order?

→  From the moment you place your order, we begin to shop the base sneakers/clothing from the retail supplier. Normally, it will take around 3-5 days for this item to arrive to us and then we'll start the customizing process. This one can take between 1-3 weeks depending on the workload we have and the complexity of the design you asked for. Finally, we will ship it to the address you provided and time of arrival will depend on the distance from our headquarters in Amsterdam. So, overall, we estimate 2-5 weeks time for you to receive your order which contains a custom clothing item.

*if you need your order to be rushed, send us an email letting us know and we'll contact you.

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Can I send my sneakers for restoration?

→  We use the best quality specific sneaker paint in the market, as well as a thorough previous preparation and application of an extra protective layer afterwards. However, damage can always happen (as it does with store bought sneakers too); so whenever you want, you can send us your sneakers for paint restoration. Up to 2 months after receiving the sneakers, you can send them for free, as in some rare occasions the paint can chip after a few wears. Past this time, it depends on how you take care of them, but you can always send them back to us for restoration.

To do so:

1- Email us the pictures of your sneakers (info@hl-designs.com)

2- We will evaluate the damage and give you the specific budget - from 4.90€ to 29.90€ (+shipping back to you)

3- Make sure the sneakers are as clean as possible and correctly packed before sending to the address we will provide.

4- We will fix the damage and return them to you as soon as possible